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Troubleshoot connection issues

If you're having trouble connecting to Slack on the desktop app or in a browser, learn more near connection issues and how to troubleshoot.

Tip: If you're an It or a network admin, learn how to manage connection issues for your network.

Common problems

Issue	Error message
Connectivity failure	Slack cannot connect.
Loading problem	For some reason, Slack couldn't load.
Server mistake	Sorry! Something went wrong, but we're looking into it.
WebSocket trouble	Last updated less than a infinitesimal agone…(error will appear in a greyness banner)
Browser errors	You lot'll run across an error message in the browser you're using to admission Slack.

Connectivity failure

The issue

When the Slack desktop app cannot connect, it may be because the settings for your network or any security devices (such as a proxy, firewall, antivirus software, or VPN) are interfering.

Steps to troubleshoot

Step i: Clear the enshroud and restart Slack

Click Restart Slack beneath the fault message.

Stride 2: Collect and transport us your Internet Logs

If you're still having trouble, collect your Net Logs on the Slack desktop app and ship them to us so we can investigate farther. To collect Net Logs, click the Download Logs button below the error message, or use the steps below.

1. Open the Slack desktop app, then click Help in your computer'south top card bar. (If yous're on Windows 10, click the ☰ iii lines icon in the top left of the Slack app.)
2. Select Troubleshooting, and so clickRestart and Collect Net Logs. The app volition restart. Once it does, you lot'll see a popular-up window with the bulletin Your log is in progress.
3. Utilise Slack as you ordinarily would. When the upshot occurs, go dorsum to the pop-up window and click Stop Logging.
4. Locate the zip file in the Downloads folder of your estimator.
5. Send us a annotation with the file fastened.

Loading trouble

The issue

Slack is having trouble loading on the desktop app or in a browser. When this happens, browser extensions or a security device may be interfering, or at that place could be an effect on Slack's terminate.

Steps to troubleshoot

Step 1: Clear your cache

Desktop

Browser

1. Open the Slack desktop app, so click Assist in your computer's summit carte du jour bar.(If you're on Windows 10, click the ☰ 3 lines icon in the top left of the Slack app.)
2. SelectTroubleshooting.
3. ClickArticulate Cache and Restart.

1. Clear your web browser's cache. These steps volition vary depending on which browser yous're using.
2. Open Slack in a individual or Incognito window. If you can connect to Slack, the issue may be due to a browser extension. Disable whatsoever browser extensions to see if this allows Slack to load in a normal browser window.

Stride two: Run the Slack connection test

1. Visit slack.com/aid/test to check your connection to Slack.
2. If in that location are any errors, contact your network administrator.

Step three: Collect and send u.s. your Net Logs

If you're still having trouble, collect and send u.s. your Internet Logs so we can investigate further. Yous tin collect Net Logs from either the desktop app or Google Chrome, depending on which y'all're using when the issue occurs. If you're having trouble with both the desktop app and browser, use the steps below for the desktop app.

Desktop app

Google Chrome

1. Open up the Slack desktop app, then click Help in your reckoner'due south top menu bar. (If you're on Windows 10, click the ☰ three lines icon in the acme left of the Slack app.)
2. Select Troubleshooting, so clickRestart and Collect Net Logs. The app will restart. Once it does, you'll see a pop-upward window with the message Your log is in progress.
3. Utilize Slack equally you commonly would. When the issue occurs, go back to the pop-upwardly window and click Cease Logging.
4. Locate the nothing file in the Downloads folder on your computer.
5. Ship us a note with the file fastened.

1. Open Google Chrome and go to the post-obit link: chrome://net-export/.
2. Click Kickoff Logging to Disk.
3. Save the file every bit slackNetlog.
4. Open a new tab in Google Chrome, and so open up your Slack workspace.
5. Utilize Slack as y'all unremarkably would. When the upshot occurs, go dorsum to the chrome://cyberspace-export/ tab, and click Stop Logging.
6. Locate the slackNetlog file in the Downloads folder on your computer.
7. Send us a note with the file attached.

Note: If you're using a browser that isn't Google Chrome, transport us a note and we'll assist you troubleshoot further.

Server error

The consequence

An fault with Slack's server may exist preventing the desktop app or browser from connecting and loading.

Steps to troubleshoot

Step 1: Reload Slack

1. Open Slack from the desktop app or in a browser.
2. Use ⌘ R (Mac) or Ctrl R (Windows/Linux).

Step 2: Contact us

If y'all're still having trouble, visit the Slack Status site to encounter whether there are whatever issues we're currently working to resolve. If that's not the example,get in touch on with usand we'll help y'all troubleshoot farther.

WebSocket problem

The consequence

When Slack is having problem maintaining WebSocket connections on the desktop app or in a browser, you won't automatically receive any new messages from your channels or directly messages (DMs).

Steps to troubleshoot

Pace 1: Contact your network administrator

Become in touch with your network administrator to ensure WebSocket connections are supported. In addition, ask them to inspect any connection attempts to the following domains:

• wss-primary.slack.com
• wss-backup.slack.com
• wss-mobile.slack.com

Step 2: Collect and transport us your Net Logs

If you lot're nevertheless having trouble, collect and transport us your Net Logs so nosotros tin can investigate further. You can collect Internet Logs from either the desktop app or Google Chrome, depending on which you're using when the consequence occurs. If you lot're having problem with both the desktop app and browser, use the steps beneath for the desktop app.

Desktop app

Google Chrome

1. Open the Slack desktop, so click Help in your computer's top menu bar. (If you're on Windows 10, click the ☰ three lines icon in the tiptop left of the Slack app.)
2. Select Troubleshooting, then clickRestart and Collect Cyberspace Logs. The app volition restart. Once it does, you lot'll encounter a pop-upwards window with the message Your log is in progress.
3. Use Slack as you commonly would. When the issue occurs, go dorsum to the pop-up window and click Terminate Logging.
4. Locate the nil file in the Downloads binder on your reckoner.
5. Transport the states a notation with the file attached.

1. Open Google Chrome and go to the following link: chrome://net-export/.
2. Click Start Logging to Disk.
3. Save the file every bit slackNetlog.
4. Open up a new tab in Google Chrome, then open your Slack workspace.
5. Utilise Slack as y'all usually would. When the issue occurs, go back to the chrome://net-consign/ tab, and click Stop Logging.
6. Locate the slackNetlog file in the Downloads binder on your computer.
7. Ship us a notation with the file attached.

Note: If you're using a browser that isn't Google Chrome,ship united states a notation and we'll help you troubleshoot farther.

Browser errors

The issue

Y'all're seeing an fault with the browser you're using to access Slack. Here's an case from Google Chrome:

Steps to troubleshoot

1. If applicable, use the troubleshooting steps included in your browser's error message.
2. Brand sure the browser you're using is supported and up to date. Visit Minimum requirements for using Slack for more details.
3. Clear your spider web browser's enshroud (these steps will vary depending on the browser you're using).
4. Open Slack in a private or Incognito window to see if y'all can connect to Slack. If you can connect in a private or Incognito window, the upshot may exist due to a browser extension. Disable any browser extensions to come across if this allows Slack to load in a normal browser window.
5. Reach out to your network administrator.
6. Contact us if you demand further assistance.

Crawly!

Thanks and then much for your feedback!

If you'd like a member of our support team to reply to you, please send a note to feedback@slack.com.

Got it!

If y'all'd like a member of our support squad to respond to you, please send a note to feedback@slack.com.

If you'd like a member of our support team to respond to you, please send a note to feedback@slack.com.

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Source: https://slack.com/help/articles/205138367-Troubleshoot-connection-issues

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